Customer Service

Customer Service
Contact Us
Please contact us with any questions or to place your order…
E&M Machining, Inc.
204 South Washington St.
Box 128
Frankton, IN 46044
765-754-3613
[email protected]
You can also fill out our website form

Ordering
Placing your order with us couldn’t be simpler…
  • Place your items in our online shopping cart as you browse our site and submit your order.
  • Phone: Call us at 765-754-3613, We will be glad to take your order over the phone and help with any questions you might have.
  • Email: [email protected], send us your item list and we will contact with payment options.
Payment Options
Company Check, Make payable to E&M Machining
Mail to:
E&M Machining, Inc.
204 South Washington St.
Box 128
Frankton, IN 46044
Wire Transfer
Contact us for wire transfer information
Credit Cards (PayPal)

Shipping
We try to process orders as quickly as we can.
For ground shipments, we normally use UPS, for Freight we use UPS and R&L Trucking.
If you are close, please contact us to arrange pickup (allow 24 - 48 hours).
Damaged Orders or Missing Items
  • Missing Items, please contact E&M Machining immediately with any issues with your order.
  • If damaged, please contact the carrier to file a claim and then contact E&M Machining.
International Shipping
We can ship to most countries, we will get you a quote and then contact you
Processing Time
Please allow 2-3 days for processing (some orders ship in 1 day).
Custom Orders can take 4-6 weeks depending on what is ordered.
Tracking
You will be provided tracking information once the order has shipped.

Cancelation and Merchandise Returns
If you need to cancel your order or return an item, please contact us.
Order cancellations must be requested within 1 hour of placing the order.
We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.
We normally do not accept merchandise returns. Please contact us if you have any questions.

Warranty
Please see our terms page for warranty information.

Proposition 65
Proposition 65 entitles California residents to specific warnings in regard to products that contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more information on Proposition 65, Click Here.

Password Recovery
Click My Account in the top right-hand corner. Click Forgot Password, enter the email address registered with Discount Soap Equipment, then click send. Check your inbox for an email with a link to reset your password.