Contact Us
Please contact us with any questions or to place your order…
204 South Washington St.
Box 128
Frankton, IN 46044
You can also fill out our website form
Ordering
Placing your order with us couldn’t be simpler…
Place your items in our online shopping cart as you browse our site and submit your order.
At this time were are only accepting website orders
Shipping
We try to process orders as quickly as we can. Please allow us 5-10 business days to prepare your order for shipping (including items listed In Stock). Allow at least 4-6 weeks for custom orders.
For ground shipments, we normally use USPS Ground Advantage, for Freight we use R&L Trucking. If you would rather use your own shipping account contact us before placing your order for instructions.
If you are close, please contact us to arrange pickup (allow 24 - 48 hours).
Damaged Orders or Missing Items
Missing Items, please contact E&M Machining immediately with any issues with your order.
If damaged, please contact the carrier to file a claim and then contact Discount Soap Equipment.
Cancelation and Merchandise Returns
If you need to cancel your order or return an item, please contact us.
Order cancellations must be requested within 1 hour of placing the order.
We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.
We normally do not accept merchandise returns. Please contact us if you have any questions.
Warranty
Please see our terms page for warranty information.
Proposition 65
Proposition 65 entitles California residents to specific warnings in regard to products that contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more information on Proposition 65, Click Here.
Password Recovery
Click My Account in the top right-hand corner. Click Forgot Password, enter the email address registered with Discount Soap Equipment, then click send. Check your inbox for an email with a link to reset your password.